Seair Seaplanes FAQ’s Page2019-02-06T12:32:15-08:00

Seair Seaplanes FAQ’s Page

Get all the information you need to know when travelling with Seair Seaplanes. Items such as parking, baggage allowance, pet travel and weather information will all be discussed on this page.

Checking-In
Check-in is 30 minutes prior to the flight time. All passengers 18 years or older must present valid government issued photo ID. Boarding will commence 10 minutes prior to flight time.

Flight Changes or Cancellations
Changes and cancellations can be made by calling Reservations at 1-800-447-3247. Tickets are non-transferable and non-refundable within 12 hours for the Gulf Island routes and within 3 hours for both Nanaimo routes. Customers who do not show up for their flight will forfeit the fare paid, and if applicable, the return flight will be automatically cancelled.

Baggage Allowance
Baggage allowance is 35 lbs (~16 kg) per paying passenger, for all of our scheduled routes. Excess baggage charges are $0.50/ lb on both Nanaimo Routes & $1.00/ lb on all Gulf Island Routes and excess luggage travels on a stand by basis only. Before completing your reservation, please contact one of our agents at 1-800-447-3247 if you have more than 35 lbs.

*Seair Seaplanes does offer complimentary baggage storage if you’d like to leave your extra luggage at one of our terminals.

Our Facilities
Enjoy free wifi, coffee, tea, newspapers, magazines. There are food and beverage options available at our terminals as well.

Parking, Shuttle Service and Taxi Service
Both our Richmond (YVR) and Nanaimo Seair Seaplanes terminals offer 5 days complimentary parking (based on availability). Each additional day is $5.00 (plus 5% GST) in YVR/ Richmond and $6.00 (plus 5% GST) in Nanaimo.

**Please note: The Nanaimo terminal parking lot is not accessible between 6:30 pm to 6:30 am.

Pay parking is available at the Downtown Vancouver Harbour terminal.

Upon arrival at our Richmond (YVR) Terminal, Seair Seaplanes passengers can board a complimentary shuttle service to the South Terminal, Main Terminal, or the Canada Line Skytrain station. Restrictions prohibit us from picking up customers from the Main Terminal, therefore, we can only provide a one-way shuttle.

If you would like a taxi at your arrival destination, please let the pilot know before or during the flight and we will have one waiting for you at your destination.

Travelling with a Pet
Pets are welcome aboard Seair Seaplanes flights, whether travelling with their owner, or unaccompanied. Special arrangements can be made to accommodate the travel of most pets. Please click here for Seair’s pet policies. If you have any questions, please contact a customer service agent at 1-800-447-3247.

Unaccompanied Minors
Unaccompanied minors travelling with Seair Seaplanes must be between ages 6yrs to 11yrs. Reservations can be booked via telephone or online. When booking online, select the “adult fare” option and once the reservation is confirmed, please call our reservations line to advise that the booking is for an Unaccompanied Minor. Upon check-in, the guardian will be required to complete our Unaccompanied Minor Form.

Seair Seaplane Safety
Seair Seaplane’s primary focus is safety, and we have integrated exceptional initiatives within our aircraft and at each of our terminals to ensure every effort is upheld for the safety and comfort of our passengers, as well as our staff.

Each aircraft is equipped with a state of the art satellite tracking system providing continuous flight data, location information and messaging capability. On average, each of our pilots has over 10,500 hours of flying experience and undergo yearly recurrent training, as well as underwater egress training. Life vest safety displays are located at each of our terminals, which the pilots use for passenger safety briefings prior to each flight.

Seair Seaplanes was the first seaplane operator in Western Canada to have an approved Safety Management System program. Adopted in 2007, the SMS is continually audited and updated. Seair Seaplanes is a founding member of the Floatplane Operators Association, established to promote safety and professionalism within the industry.

For more information visit our safety page.

Weather
Inclement weather conditions such as low visibility and high winds can, at times, affect our flight operations. If your flight is delayed or cancelled due to poor weather conditions, Seair Seaplanes will make every effort to provide you with the following:

  • Prompt flight status updates for any delays or cancellation
  • Provide clear alternatives that include rescheduling to another flight departure or provide a full refund of the booking
  • Provide clear information on alternative routes/modes of transport specific to your destination

Incidental expenses incurred due to weather delays or cancellations are the full responsibility of the passenger.