Before Your Flight2020-03-08T09:02:20-07:00

BEFORE YOUR FLIGHT

Seair Seaplanes operates one of the most luxurious and updated seaplane fleets in North America.

Our large fleet of seaplanes includes Cessna Caravans, DeHavilland Turbine Beavers, DeHavilland Beavers, and Cessna 185’s. With this fleet, we have the ability to accommodate various group sizes (1-76 passengers).

Checking-In

Check-in is 30 minutes prior to the flight time.  Boarding will commence 10 minutes prior to flight time. All passengers 18 years or older must present valid government issued photo ID.

Baggage Allowance

Free 35lbs (16kg) baggage allowance, per paying passenger, for all scheduled routes, this includes all carry-on and checked baggage.   Premium Flight Fare baggage allowance is 50lbs.  Any excess baggage, including specialty items, such as sporting equipment, strollers and car seats will travel on a stand-by basis, space available and are subject to additional fees of $.50 /lb on both Nanaimo Routes and $1.00 /lb on all Gulf Island Routes. If you have more than your allotted amount,  or have specialty items, please contact one of our agents at 1-800-447-3247 and we’ll be happy to provide assistance with your baggage request.

Our Facilities

Enjoy free wifi, coffee, tea, newspapers, magazines. There are food and beverage options available at our terminals as well.

Parking

Free vehicle parking is available at our Richmond (YVR) or Nanaimo Seair Seaplanes terminals. Complimentary days will vary depending on fare purchased.   Each additional day is $5.00 (plus 5% GST) in YVR/ Richmond and $6.00 (plus 5% GST) in Nanaimo.

**Please note: The Nanaimo terminal parking lot is not accessible between 6:45 pm to 6:15 am.

Pay parking is available at the Downtown Vancouver Harbour terminal.

Travelling with a Pet

Pets are welcome aboard Seair Seaplanes flights. Special arrangements can be made to accommodate the travel of most pets. Please click here for Seair’s pet policies. If you have any questions, please contact a customer service agent at 1-800-447-3247.

Unaccompanied Minors

Unaccompanied minors can travel on Seair Seaplanes flights and must be between ages 6yrs to 11yrs. Reservations can be booked via telephone or online. When booking online, select the “adult fare” option and once the reservation is confirmed, please call our reservations line to advise that the booking is for an Unaccompanied Minor. Please have the guardian names and telephone numbers available (for both drop off and pick up) to provide to our agent. Upon check-in, the guardian will be required to complete our Unaccompanied Minor Form and the guardian will be required to wait with the Minor until the flight departs. Pick up and drop off guardians will be required to show photo ID.

TAP (Travel Assistance Program)

Seair is an official transportation partner for BC’s TAP (Travel Assistance Program) and provides a 30% discount off our full fare for all our scheduled routes. Please call our reservations department for more information or to reserve. Please ensure all information on the TAP form is filled out prior to check-in or the form will not be accepted.

Changes and Cancellations

Changes and cancellations can be made by calling Reservations at 1-800-447-3247. Changes & Cancellation policies are reflected in the fare type booked.  Customers who do not show up for their flight will forfeit the fare paid, and if applicable, the return flight will be automatically cancelled.

Safety

Seair Seaplane’s primary focus is safety, and we have integrated exceptional initiatives within our aircraft and at each of our terminals to ensure every effort is upheld for the safety and comfort of our passengers, as well as our staff.

Each aircraft is equipped with a state of the art satellite tracking system providing continuous flight data, location information and messaging capability. On average, each of our pilots has over 10,500 hours of flying experience and undergo yearly recurrent training, as well as underwater egress training. Life vest safety displays are located at each of our terminals, which the pilots use for passenger safety briefings prior to each flight.

Seair Seaplanes was the first seaplane operator in Western Canada to have an approved Safety Management System program. Adopted in 2007, the SMS is continually audited and updated. Seair Seaplanes is a founding member of the Floatplane Operators Association, established to promote safety and professionalism within the industry.

For more information visit our safety page

Weather

Weather conditions such as low visibility and high winds can, at times, affect our flight operations. If your flight is delayed or cancelled due to poor weather conditions, Seair Seaplanes will make every effort to provide you with the following:

  • Prompt flight status updates for any delays or cancellation
  • Provide clear alternatives that include rescheduling to another flight departure or provide a full refund of the booking
  • Provide clear information on alternative routes/modes of transport specific to your destination

Incidental expenses incurred due to weather delays or cancellations are the full responsibility of the passenger.