Location: Nanaimo
Posting #: Nan 001
JOB POSTING NAN 001: Customer Service Agent
LOCATION: Nanaimo, B.C. SHIFT: 40 hours /week and will include weekends
TERM: Maternity Leave Coverage -1 year
WAGE: Starting at $23.00/hr BENEFITS & COMPENSATION: Health Care Spending Account (HSA), Medical & Dental Plan, and In-House Flight Benefits
WHO WE ARE: For over 40 years, Seair Seaplanes has proudly served Southern British Columbia, delivering exceptional travel experiences through our scheduled flights, scenic tours and charter services.
Responsibilities include, but are not limited to:
· Respond promptly to incoming calls and emails related to flight reservations and travel enquiries and provide detailed and accurate information on our fare tiers, including policies and schedules and rates
· Greeting and checking in passengers including verifying travel documents, weighing and tagging luggage, collecting payments, and handling cargo
· Preparing passenger manifests, and ensuring accurate information is recorded
· Aircraft scheduling and flight dispatching
· Conduct radio communication effectively with the pilots and flight following of aircraft
· Balance & complete daily financial transaction reports
Required Qualifications:
· Excellent verbal communication skills, including clarity, professionalism and customer engagement
· Highly organized and strong attention to detail
· Proficiency in computer operations including MS Word & Excel & Outlook
· Previous experience handling high volume, multi-line telephone systems in a fast-paced environment.
· Must be able to lift up to 50 pounds and capable of loading luggage cart
· Previous experience in a customer service role required (minimum 3 years required)
· Previous experience in the airline industry or tourism and travel industries is an asset
· Geographical knowledge of BC’s West Coast is an asset
To apply: Please email your cover letter and resume to: careers@seairseaplanes.com
We wish to express our appreciation to all applicants for their interest in this position and advise that only candidates selected for an interview will be contacted.