Your Travel Checklist

To help make your trip as smooth and enjoyable as possible, we’ve put together a simple guide with everything you need before you fly.

Before you fly

Everything you need to know before takeoff, all in one place. From baggage allowances and pet policies to travel requirements and helpful tips, we’ve made it easy to find the answers you’re looking for.

Travel planning and booking

View the details of your itinerary

Make sure your flight date and time work for you — if you need to make any changes, just give our Reservations team a call at 1-800-447-3247.

Keep in mind, our change and cancellation policies depend on the fare you booked. And if you miss your flight without notice, the fare is non-refundable and any return flight will be automatically cancelled.

Make sure you have all the right travel documents

All passengers 18 years or older must present valid government issued photo ID.
And remember that the name on your ID must match your name as it appears on your ticket.
Before your flight
Checking-In for your flight

Check-in is 30 minutes prior to the flight time. Boarding will commence 10 minutes prior to flight time. All passengers 18 years or older must present valid government issued photo ID.
Check your flight status

Weather conditions such as low visibility and high winds can, at times, affect our flight operations. If your flight is delayed or cancelled due to poor weather conditions, Seair Seaplanes will make every effort to provide you with the following:

Prompt flight status updates for any delays or cancellation

Provide clear alternatives that include rescheduling to another flight departure or provide a full refund of the booking

Provide clear information on alternative routes/modes of transport specific to your destination

Incidental expenses incurred due to weather delays or cancellations are the full responsibility of the passenger.
Enjoy our facilities

Enjoy free wifi, coffee, tea, and magazines. There are food and beverage options available at our terminals as well.

TAP (Travel Assistance Program)

Seair is an official transportation partner for BC’s TAP (Travel Assistance Program) and provides a 30% discount off our Classic or Premium adult fares for all our scheduled routes. Please call our reservations department for more information or to reserve. Please ensure all information on the TAP form is filled out prior to check-in or the form will not be accepted. TAP discount cannot be combined with other discounts.
Preparation

Plan your parking

We offer free vehicle parking, based on availability, at our Richmond (YVR) or our Nanaimo Seair Seaplanes terminals. Complimentary days will vary depending on fare purchased. Each additional day is $5.00 (plus 5% GST) in YVR/Richmond and $6.00 (plus 5% GST) in Nanaimo. Days are calculated as calendar days, not 24 hours.

The Nanaimo terminal parking lot is locked every evening, after the last flight arrival, and is NOT accessible daily from 6:45pm -7:00am. There is absolutely no overnight parking outside the gate of the Nanaimo parking lot.

Pay parking is available at the Downtown Vancouver Harbour terminal and at the Downtown Victoria Harbour terminal locations.

Budget car rentals are available to Seair passengers at a discounted rate.

Seair & Budget Car Rental >

Shuttle from YVR

For Seair Seaplanes passengers connecting from YVR to our Richmond Seaplane Terminal, there is a complimentary shuttle service from the Main Terminal at YVR to the Seair Richmond Terminal, which is located at YVR South Terminal.

Shuttle Information and Departure Times >

Tell us about any special requirements or assistance needs

Seair is committed to making seaplane travel easily accessible for all our guests. Whether using a wheelchair, or a cane or require an escort to & from the plane, Seair will make best efforts to provide seamless travel.

Seair is an official transportation partner for BC’s TAP (Travel Assistance Program) and provides a 30% discount off our full adult fare for all our scheduled routes. Please call our reservations department for more information or to reserve. Please ensure all information on the TAP form is filled out prior to check-in or the form will not be accepted. TAP discount cannot be combined with other discounts.

Unaccompanied Minors

Unaccompanied minors can travel on Seair Seaplanes flights and must be between ages 6yrs to 11yrs. Reservations can be booked via telephone or online. When booking online, select the “adult fare” option and once the reservation is confirmed, please call our reservations line to advise that the booking is for an Unaccompanied Minor. Please have the guardian names and telephone numbers available (for both drop off and pick up) to provide to our agent. Upon check-in, the guardian will be required to complete our Unaccompanied Minor Form and the guardian will be required to wait with the Minor until the flight departs. Pick up and drop off guardians will be required to show photo ID

Travelling with your pet

Pets are welcome aboard Seair Seaplanes flights. Special arrangements can be made to accommodate the travel of most pets. If you have any questions, please contact a customer service agent.

Seair’s pet policies >

Pack your Bags

Baggage allowance varies with each fare tier and includes all carry-on and checked baggage. Please refer to our fares page for policies. Any excess baggage, including specialty items, such as sporting equipment, strollers and car seats will travel on a stand-by basis, space available and are subject to additional fees of $1.50 / lb (incl GST) on all Seair Scheduled Routes. If you have more than your allotted amount, or have specialty items, please contact one of our agents.
During the flight

Enjoy the flight!

Sit back, relax and enjoy the unique experience of travelling through the air. Route maps, safety instruction cards, and magazines are located in the seat pockets in front of you.

Before boarding the plane, your pilot will provide a quick safety briefing and answer any questions before you get underway. Your pilot may ask you to stow any carry-on items away in the baggage compartment at the back of the plane. Be sure to remove any items you would like to have for the flight: Camera, headphones, medications, etc.
After the flight

Shuttle to YVR
Upon arrival at our Richmond (YVR) Terminal, Seair Seaplanes passengers can board the complimentary YVR shuttle service to the South Terminal and Main Terminal. For shuttle service from the Main Terminal to our Seair Terminal, passengers can board the complimentary YVR Shuttle as well.
Shuttle Information and Departure Times >

Taxis

If you would like a taxi at your arrival destination, please let the pilot know before or during the flight and we will have one waiting for you at your destination.

Contact Us

We encourage any guests with mobility concerns to speak to one of our agents for more information on how we can assist with your seaplane travel.

If you have any questions before or during your trip, please contact us:

contact@seairseaplanes.com

1.866.692.6440